During this seminar, various e-commerce and e-fulfillment specialists will explain their experience on the various aspects and possible solutions of the complex e-fulfillment.
In Session 6A at 15:10 Erik Bootsma from PostNL will explain more about their new concept:
“Rerouting before first delivery attempt – Improving customer experience by facilitating real-time process intervention”
Growing demand and expectations for instant service, insight and control from customers in receiving their parcels is one of the drivers for PostNL to introduce the service for ‘Rerouting before first delivery attempt’.
- What does this service aim for?
- How does this service fit in PostNL’s overall vision?
- How does PostNL enable this service from an (strategic) IT perspective?
These are some of the questions answered in this presentation.”